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+254 720 216 788
+254 780 216 788

Mailbox : P.O. Box 62811-00200

Nairobi Kenya

Visit Us or Pick Up Your Package 

Westlands : 03 Mayfair Maisonette- Mpaka Road 

First Floor 

Opposite Donuts World 

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©Mymgeni Limited  2019 . All Rights Reserved.

 Mymgeni Return and Refund  Policy

  • In the unlikely event  of a wrong or damaged  product, respond immediately within 72 hours after receiving your item , using any of the below options: 

  1. Call 0720 216 788 /0780 216 788

  2. WhatsApp 0720 216 788

  3. Report online   https://www.mymgeni.com/customer-support 

  4. Email  returns@mgenienergy.com 

  • Depending on the complexity of the issue , exchanges and refunds  are processed within 1- 7 business days, after your package  is received back.

  • Returned items must be  unopened /unused and be accompanied by a sales/delivery  receipt or payment reference number. 

  • For exchanges ,note legibly on the sales/delivery receipt which product is to be issued once the return parcel is received.

  • For exchanges due to faulty or damaged item , there are no additional shipping charges . 

  • In case  the reason for return is due to customer's change of order , shipping charges apply. 

  • Exchanges are made for a similar product or a product of equal value to the one purchased before. 

  • In case there is no suitable alternative product  available , monetary refund is done.  

  • Refunds are processed  through  the same mode of payment used when making  the purchase. 


    Mymgeni reserves the right to inspect the returned product ,and the decision as to the nature of  exchange /return/refund/ is final.