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Tel:                                             
+254 720 216 788
+254 780 216 788

Mailbox : P.O. Box 62811-00200

Nairobi Kenya

Visit Us or Pick Up Your Package 

Westlands : 03 Mayfair Maisonette- Mpaka Road 

First Floor 

Opposite Donuts World 

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©Mymgeni Limited  2019 . All Rights Reserved.

 Mymgeni Return and Refund  Policy

  • In the unlikely event  of a wrong or damaged  product, respond immediately within 72 hours after receiving your item , using any of the below options: 

  1. Call 0720 216 788 /0780 216 788

  2. WhatsApp 0720 216 788

  3. Report online   https://www.mymgeni.com/customer-support 

  4. Email  returns@mgenienergy.com 

  • Depending on the complexity of the issue , exchanges and refunds  are processed within 1- 7 business days, after your package  is received back.

  • Returned items must be  unopened /unused and be accompanied by a sales/delivery  receipt or payment reference number. 

  • For exchanges ,note legibly on the sales/delivery receipt which product is to be issued once the return parcel is received.

  • For exchanges due to faulty or damaged item , there are no additional shipping charges . 

  • In case  the reason for return is due to customer's change of order , shipping charges apply. 

  • Exchanges are made for a similar product or a product of equal value to the one purchased before. 

  • In case there is no suitable alternative product  available , monetary refund is done.  

  • Refunds are processed  through  the same mode of payment used when making  the purchase. 

  •  

    Mymgeni reserves the right to inspect the returned product ,and the decision as to the nature of  exchange /return/refund/ is final.