Frequently asked questions

Who owns Mymgeni?


Mymgeni is a family business, owned and managed by Kenyans. Mymgeni has partnered with manufacturers and service providers from different parts of the World to offer high quality products; with a local touch and expertise.




Are all products posted on your website available?


Yes.

  • The products on display are available
  • Products that are out of stock are labelled accordingly
  • For products with a longer delivery timeline, the shipping information is indicated alongside the product details
  • Product quantities available for sale are updated in real time and automatically displayed for customers to see while making an order
  • The above measures ensure that you do not cancel your order due to out of stock issues




How can I be sure that you will deliver my order ?


  • We use verified and trusted courier services to deliver goods to either your home or office as per your requirements
  • For your own security ,the assigned delivery person is tracked and vetted by the courier service provider
  • During delivery your ordered item is insured from losses and damages
  • For standard orders, we deliver your order within 24 hours in Nairobi and its environs and within 72 hours outside Nairobi
  • For products being shipped from outside the country we try our best to deliver within the shortest time possible
  • In case there are delays caused by situations beyond our control we shall notify you immediately
  • For orders made during weekends and public holidays we make delivery arrangements on the following working day
  • In case you have special delivery requirements, indicate on the 'add a note' tab provided while confirming your order




Which payment methods can I use?


We accept the following payment methods:

  • MPESA
  • AIRTEL MONEY
  • PESALINK
  • CREDIT / DEBIT/ PREPAID CARDS
  • DIRECT DEPOSIT / RTGS / ONLINE BANKING
  • PAYPAL (APPLICABLE FOR DIGITAL GIFT VOUCHERS AND PRODUCTS PRICED IN USD)
After confirming your order choose your preferred method , make a payment and once done click on the place your order button to complete the purchase




What if a wrong or damaged item is  delivered ?


In the unlikely event that this happens: We exchange the product within 1-7 working days after we receive your item back. No additional charges are incurred for returning a wrong/damaged item In case of any discrepancy , notify us immediately within three working days after receiving your order . Use any of these methods:

  • Call +254 720 216 788 / +254 780 216 788
  • WhatsApp: +254 720 216 788
  • Online customer support https://www.mymgeni.com/customer-support
  • Email: returns@mgenienergy.com




Am experiencing a problem while shopping, what do I do?


For immediate support Call : +254 720 216 788 / +254 780 216 788 WhatsApp : +254 720 216 788 Live Chat: using the button at the bottom right For response within 24 hours Email: mymgeni@mgenienergy.com Online : visit customer support page




I moved to a new location, how can I change my delivery details ?


Log in and update your contact details on my account




How do I partner with Mymgeni?


In case you would like to partner with us or sell your products on Mymgeni shop, drop us an email mymgeni@mgenienergy.com or fill thie contact form and one of our team members will get back to you




Is my information safe?


Yes. We keep your personal and financial information that you share with us confidential.





Happy Shopping ! Discover the New Shopping Adventure!

Quick Links 

Product Links 

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Contact Information

Tel:                                             
+254 720 216 788
+254 780 216 788

Mailbox : P.O. Box 62811-00200

Nairobi Kenya

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Westlands : 03 Mayfair Maisonette- Mpaka Road 

First Floor 

Opposite Donuts World 

 

Langata:    Power Pump House 

Shop Policies

Payment Methods

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ISO  27001 , ISO 27018 & PCI DSS Compliant 

©Mymgeni Limited  2020 . All Rights Reserved.